We want you to love our products and enjoy your shopping experience with us. On this page you will find details about how to return or exchange your order.
Refund and Exchange Policy
If you change your mind about the items you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions :
- To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging. For customers whom receive a shirt that does not fit correctly, we only offer ONE size exchange per order so please make sure you are ordering the right size.
- Items must be returned within 30 days of purchase;
- You must provide your name and address;
- The returned items must be unworn, unwashed, or otherwise unused
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item and confirmed that it meets the conditions above. You are responsible for any costs associated with returning the item to us.
Faulty Items Returns
If an item is faulty* (see definition below), wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item.
*Faulty or damaged items include unraveled seams and/or holes that are present before being washed. Please check the shirt before washing as we do not accept returned shirts that have been laundered.
If you wish to return or exchange an item, please contact our customer care email, and we will respond during the hours of 9:00am to 5:00pm EST Monday to Friday (excluding public holidays) via email: firstname.lastname@example.org
Please provide the following information so we can assist you as quickly as possible:
- Your name
- Date your order was placed, if applicable
- Your Sales Order Number, if applicable
- Brief description of the problem you are experiencing
Additional non-returnable items:
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
2514 Summit Street
Columbus, OH 43202
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
We use the personally identifiable information you provide to:
- provide the features and functionality of the Brooklyn Backroom Website;
- fulfill your requests for our products and services;
- pay commissions and affiliate payments;
- communicate with you about the status of your orders and other inquiries about our products and services;
- send you information about our products and services; and
- provide notices about the results of contests, and other promotions.
We do not use your email address or other personally identifiable information to send marketing messages without your consent. We may use non-personally identifiable information to monitor the use and performance of the thuglifeshirts.com Website so that we can learn more about how people use Brooklyn Backroom and improve our products and services.
Brooklyn Backroom does not share personal information about you with other people or nonaffiliated companies without your consent except that:
Brooklyn Backroom may also release information (including your name, addresses, telephone number, and account activity) when we, in our sole discretion believe that such release is necessary or appropriate to:
- comply with law;
- comply with subpoenas, warrants, court orders, government investigations, or other legal process;
- enforce or apply the terms of any of our user or license agreements;
- investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity
- investigate fraud or similar claims; or
- protect the rights, property or safety of Brooklyn Backroom our users, or others.
In the event that
Brooklyn Backroom is acquired by, or merged with, another company,
Brooklyn Backroom reserves the right to transfer all information we have collected from our users in connection with such acquisition or merger.
Brooklyn Backroom may disclose non-personally-identifiable information to third parties in aggregate form to potential business partners and investors.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
[Re: Privacy Compliance Officer]
2514 Summit Street
Columbus, OH 43202