Exchanges

If you have any problems just message us with your order # and description of the issue. If you end up ordering the wrong size you have up to 30 days to exchange your order for another size.

Sorry, you can’t cancel an order, or items in an order, after it has shipped. :-(

If you enter the incorrect shipping address it can only be changed while your product is in-shop. Once an item is marked as shipped it will be the customer's responsibility to either intercept their package, or reorder to their correct address.

Office hours are 9:00am - 5:00pm M-F (ET)
help@brooklynbackroom.com